In today’s world of home offices and virtual meetings, digital customer communication is more important than ever. Increasingly, customers prefer quick messaging and chat over lengthy phone calls. This is where our partner, ChatWerk, comes in. But which chat channel is right for your business?
Whether it’s classic web chat, WhatsApp, or Telegram, the key is choosing the communication style that best fits your company. How can you make the most of all chat channels without losing track? We turned to our partner ChatWerk for answers and have summarised the most important questions about ChatWerk and customer communication via messenger for you.
Never miss a message with ChatWerk
ChatWerk connects all important messaging channels on one platform. With just one registration, all channels can be used. This not only saves time, but also allows customers to choose where they prefer to chat.
What are the advantages of ChatWerk?
All major messaging channels—WhatsApp, web chat, Telegram, Facebook Messenger, Google Business Messages, and Apple Business Chat—are integrated into one platform. Every message is transmitted securely and in full compliance with data protection regulations, all within a single tool. Plus, with the app, you can respond to your customers from anywhere, no matter where they are.
How much effort goes into the setup?
You can get started with your inbox in three simple steps: enter your company details, activate your package and get started.
Who is ChatWerk best suited for?
For all companies that would like to switch to simple, virtual customer communication.
Is there an option for automated replies?
Yes. You can set up your first automated responses directly in your inbox. That way, you won’t miss a single enquiry.
Are you curious?
The advangers are happy to help.
Good to know
So if you are looking for a fast and secure solution for digitalised customer communication, don’t miss out on the advantages of ChatWerk – whether you are a sole trader, start-up or medium-sized business. Our colleagues are happy to provide you with more detailed information about Chatwerk at any time.
